One of the biggest problems I’m finding that my clients are having at the moment is team members with a different work ethic or attitude.
I found this out because I asked them, “What’s the problem?” “Can they not do something? Is this a problem?”,
And they say “No”, “Well, they just turn up and they don’t work hard, they don’t work on the right things, they don’t communicate well and they just kind of mope around the office.”
And I was like “Well, so what’s going on for them?” and they respond, “Well, they’ve just got a poor attitude.”
The Problem
The difficult thing about attitude is, people are born with it. So how do you actually, as a boss or a manager or a leader, how do you shift their attitude? If you get this right, you’re able to do it in a way that keeps the relationship, where they still want to work for you, and they just kind of also still think you’re somewhat cool.
If you get this wrong, they think you’re like their parent and they want to run a million miles, but they won’t tell you that.
How To Go About Shifting Attitude Without Sounding Like Their Parent
Think about your people and their development from two angles.
Your Attitude Is Your Belief About What You Do
How do you go about shifting attitude?
The first mistake people make is mostly what they do – they apply the same teaching method that they use for capability. So, this sounds like, “I’m going to teach you how to have my attitude, ’cause my attitude is awesome”.
Summary
A lot of you are great teachers. You spend a lot of time teaching your staff the things they need to be successful. But attitude has always been this thing that we often hire for, we don’t teach. But we don’t always have the luxury all the time to be able to either pay for it because to get the people we want, and we need to develop it within our role. So if you want to develop it in your role, three principles:
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This is going to be really useful because many people out there are talking about this. What I want you to think about is think about that person in your head whose attitude stinks the most. And what I want you to do is how you’re going to apply this with them to help them shift their attitude. See you next time on the Reason the Road.