If you’re in a leadership team and you’re in the middle of a quarter or a year and things aren’t working and you want to know what you can change and how to pivot, then this video’s for you.
I was working with a team just last week and one of the big shifts they want to make in the next year is to be more customer-centric, to focus more on their members and what their members need.
Keeping that theme in mind, I talked to them about some simple questions they should ask themselves about what they were doing and what they wanted to stop doing.
I used this framework, which you can apply to yourself.
If you want to pivot strategically ask yourself these four things.
In the next year as a team, what do you want to do more of?
What new things are already working that you want to accentuate and build upon and stretch upon?
What things are you doing at the moment that you want to do less of?
How are you going to free up resources to do the different things you need to do?
What are you going to double down on?
What are you going to throw everything at because you know it’s already working? For example with the theme of “Serving Members”, if you double down on it it’s going to have an exponential impact.
And then the fourth thing is: What have you just got to say “no” to?
Right? Enough’s enough. What have you just got to say “no” to?
What might be those things for you?
So when I’m working with a team and I want them to pivot I get them to ask these four simple questions of themselves…
What do you need to do more of?
With your theme for the next twelve months in mind… What do you need to do less of?
What do you need to double down on and really put all your resources on?
And what do you need to say “no” to?
If you think about yourself, either as a leader or yourself in your team, if you applied this, what would you say “no” to, what would you do less of, what would you do more of?
Leave me a comment down below:
What are you going to stop doing, and what are you going to start doing right away?